Privacy Policy
1. Identification.
1.1. Feel The City Tours Group (hereinafter, FTC); with EIN: B90206152; registered office at Calle Adolfo Rodriguez Jurado 6, Seville, Spain; phone number +34 600 124 206 (WhatsApp only); and email address reservas@feelthecitytours.com; is the owner of the website located at https://catedraldesevilla.com/ and of its social media accounts (hereinafter, the Website).
1.2. FTC is the owner of the following social media accounts:
1.3. The person accessing this Website (hereinafter, the User) confirms that they have the legal minimum age to give consent regarding information society services.
1.4. By accessing this Website, the User expressly accepts all the clauses of its legal notice, this privacy policy, and its cookie policy, as well as any specific conditions established for the use of certain services. If the User does not accept any of these clauses, they must refrain from accessing this Website.
2. Processing of personal data as Controller.
2.1. Below is detailed information regarding the various processing activities carried out by FTC as the data controller.
| Processing related to telephone calls. | |
|---|---|
| Who is responsible for processing your data? | FTC (see point 1.1 for more information). |
| For what purpose do we process your personal data? | We process the information you provide, or authorize access to, in order to manage your purchase of tickets (access rights and complementary services) for the tours offered on this Website and to send you communications related to our services via calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data is retained while the matter indicated in your call is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent or, where applicable, the necessity to pursue legitimate interests by the data controller. |
| To whom will your data be communicated? | Data is not shared with third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and to exercise your rights of access, rectification, erasure, data portability, restriction, and objection to processing, as well as the right not to be subject to decisions based solely on automated processing of your data, where applicable (see point 5 for more information). |
| What data must you provide mandatorily? | You are not required to provide any data to contact us via telephone calls. |
| Processing related to emails. | |
|---|---|
| Who is responsible for processing your data? | FTC (see point 1.1 for more information). |
| For what purpose do we process your personal data? | We process personal data in order to handle the matter indicated in your email. |
| How long will we keep your data? | Personal data is retained while the matter indicated in your email is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To whom will your data be communicated? | Data is not shared with third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and to exercise your rights of access, rectification, erasure, data portability, restriction, and objection to processing, as well as the right not to be subject to decisions based solely on automated processing of your data, where applicable (see point 5 for more information). |
| What data must you provide mandatorily? | You are not required to provide any data to contact us via email. |
| Processing related to participation on social networks. | |
|---|---|
| Who is responsible for processing your data? | FTC (see point 1.1 for more information). |
| For what purpose do we process your personal data? | We process the information you provide, or authorize access to, for the purpose of managing contacts on social networks. |
| How long will we keep your data? | Personal data you provide will be retained while your communication is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To whom will your data be communicated? | Data is not shared with third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and to exercise your rights of access, rectification, erasure, data portability, restriction, and objection to processing, as well as the right not to be subject to decisions based solely on automated processing of your data, where applicable (see point 5 for more information). |
| What data must you provide mandatorily? | You are not required to provide any data to contact us through social networks. |
| Processing related to the ticket reservation section. | |
|---|---|
| Who is responsible for processing your data? | FTC (see point 1.1 for more information). |
| For what purpose do we process your personal data? | We process the information you provide, or authorize access to, in order to manage your purchase of tickets (access rights and complementary services) for the tours offered on this Website and to send you communications related to this management via calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data is retained while your ticket reservation is being managed, or for the minimum period necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | Data is not shared with third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose, such as communicating with the monument’s manager. |
| To whom will your data be communicated? | Data will not be shared with third parties, except due to a legal obligation or your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and to exercise your rights of access, rectification, erasure, data portability, restriction, and objection to processing, as well as the right not to be subject to decisions based solely on automated processing of your data, where applicable (see point 5 for more information). |
| What data must you provide mandatorily? | Form fields marked as mandatory must be completed for security reasons; if these fields are not completed, the information request cannot be submitted. |
| Processing related to information requests. | |
|---|---|
| Who is responsible for processing your data? | FTC (see point 1.1 for more information). |
| For what purpose do we process your personal data? | We process the information you provide, or authorize access to, for the purpose of managing your information request. |
| How long will we keep your data? | Personal data is retained while your ticket reservation is being managed, or for the minimum period necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is the necessity to take pre-contractual measures at the request of the data subject. |
| To whom will your data be communicated? | Data will not be shared with third parties, except due to a legal obligation or your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and to exercise your rights of access, rectification, erasure, data portability, restriction, and objection to processing, as well as the right not to be subject to decisions based solely on automated processing of your data, where applicable (see point 5 for more information). |
| What data must you provide mandatorily? | Form fields marked as mandatory must be completed for security reasons; if these fields are not completed, you will not be able to submit the request to keep you informed. |
3. Social networks.
3.1. By accessing FTC’s accounts on social networks, the User accepts the processing of their personal data by those platforms in accordance with their privacy policies:
4. Warranty.
4.1. The User guarantees that the data provided is true, accurate, complete, and up to date, and is responsible for any damage or loss, direct or indirect, that may occur as a result of failing to comply with this obligation.
4.2. If the data provided belongs to a third party, the User guarantees that they have informed said third party and obtained their authorization to provide their personal data to FTC.
5. Rights
5.1. The rights available to the User as data subject include:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning them is being processed and, where that is the case, access to the personal data.
- Right to rectification: the right to obtain without undue delay the rectification of inaccurate personal data concerning them, and to have incomplete personal data completed, including by means of a supplementary statement.
- Right to erasure: the right to obtain the erasure of personal data concerning them without undue delay.
- Right to restriction of processing: the right to obtain restriction of processing.
- Right to data portability: the right to receive personal data concerning them in a structured, commonly used and machine-readable format, and to transmit those data to another controller without hindrance from the controller to which the data has been provided.
- Right to object: the right to object at any time, on grounds relating to their particular situation, to processing of personal data concerning them.
- Automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.
- Right to withdraw consent: the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
5.2. The User may exercise their rights before FTC by writing to reservas@feelthecitytours.com.
Consent for the use of cookies.
We use cookies to ensure our website functions properly. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document it, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com, referred to as CookieFirst.
When you access our website, a connection is established with CookieFirst’s server to enable us to obtain your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser so that only those cookies to which you have consented are activated and for proper record-keeping. The processed data is stored until the predefined retention period expires or until you request deletion of the data. Notwithstanding the above, certain mandatory statutory retention periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
On our website, we also use Google cookies to analyze traffic and improve the user experience. These cookies collect information about how visitors use our site, which helps us optimize it. The information collected by these cookies may include data about your device, browser, and activities on our website.
For more information about how Google uses cookies and how you can manage cookie settings, we recommend visiting the Google Privacy Policy.
Data Processing Agreement
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that the data of visitors to our website is processed only in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser transmits to us automatically. The following data is collected:
- Your consent or its withdrawal
- Your anonymized IP address
- Information about your browser
- Information about your device
- The date and time you visited our website
- The URL of the webpage where you saved or updated your consent preferences
- The approximate location of the user who saved their consent preferences
- A universally unique identifier (UUID) of the website visitor who clicked the cookie banner